Public sector IT solutions
Improve citizen experiences with compliant information management
Overview
Key public sector trends
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Agencies face growing pressure to meet citizen expectations—mobile-friendly, accessible, searchable, and savable “tell-us-once” services that improve public experience.
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Public sector cloud sovereignty is increasingly embedded in digital strategies as agencies emphasize data control, compliance, and governance in cloud modernization.
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Public sector AI is moving from pilots to measurable value, with leaders prioritizing governance, transparency, workforce readiness, and accountable adoption.
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Legacy modernization remains an urgent priority as aging systems raise operational risk, dominate IT budgets, and complicate security across public services.
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In 2025, public sector organizations were among the most targeted sectors globally, as cyber threats increasingly target government services and critical infrastructure.
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Governments are exploring agentic AI to automate service delivery, enabling systems that can plan, act, and coordinate tasks to improve efficiency and responsiveness.
Key public sector solutions
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Defense and intelligence
Securely deliver information to warfighters when and where it is needed
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Education
Seamlessly manage content and administrative processes to keep the focus on education
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OpenText™ Content Management for Government
Manage public sector records with compliant government document management
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OpenText Sovereign AI and Sovereign Cloud
Local control. Global scale. Trusted AI
Why public sector agencies choose OpenText
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Information governance at scale
Govern content and data end-to-end, supporting auditability, records discipline, and consistent policy enforcement across programs.
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Modernization without “rip and replace”
Integrate with existing platforms to reduce complexity and speed modernization—so you can improve outcomes without disruptive “rip and replace” processes.
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Total citizen experience
Deliver frictionless digital services by combining citizen-facing technology with backend information workflows.
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Flexible AI deployments
Deploy AI where it’s best suited—from cloud to private cloud to on premises—supporting security, compliance, and operational control.
Public sector resources
A quick FedRAMP guide to the relationship between OpenText and AWS
Read the ebookMake constituent communications more impactful and effective
Read the executive briefAI-driven information management for government
Read the solution overviewOpenText™ Content Management for Government FasTrak
Read the service overviewHow public sector CIOs can address multiple EO mandates with a single platform
Learn moreTop five reasons to switch from your current cloud collaboration platform
Read the top reasonsSmarter guide to information management in the public sector
Read the guideMake constituent communications more impactful and effective
Read the executive briefAI-driven information management for government
Read the solution overviewOpenText™ Content Management for Government FasTrak
Read the service overviewHow public sector CIOs can address multiple EO mandates with a single platform
Learn moreTop five reasons to switch from your current cloud collaboration platform
Read the top reasonsSmarter guide to information management in the public sector
Read the guideEnd-to-end total citizen experience
Watch the videoSimplify and centralize government IT
Watch the videoHow agencies can securely achieve AI readiness
Watch the videoCustomer spotlight: NSW Office of the Director of Public Prosecutions
Watch the videoFind the right NDR tools to maximize defense capabilities
Watch the videoThe NextGen Government of Canada User Group Forum
Watch the videoTransforming policing in the modern age with digital evidence management
Watch the videoDeliver seamless citizen experiences
Watch the videoSimplify and centralize government IT
Watch the videoHow agencies can securely achieve AI readiness
Watch the videoCustomer spotlight: NSW Office of the Director of Public Prosecutions
Watch the videoFind the right NDR tools to maximize defense capabilities
Watch the videoThe NextGen Government of Canada User Group Forum
Watch the videoTransforming policing in the modern age with digital evidence management
Watch the videoDeliver seamless citizen experiences
Watch the video-
Yes. OpenText enables agencies to modernize incrementally by digitizing records, archiving legacy applications, and automating workflows—allowing agencies to preserve existing investments while improving interoperability and AI readiness.
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OpenText supports end-to-end digital government services by automating case management and service workflows, centralizing information, and enabling secure, personalized digital interactions that improve accessibility and satisfaction. It also helps agencies deliver consistent, omnichannel citizen experiences, reducing delays and complexity through better information visibility and connected systems. By enabling personalized, proactive, and secure communications, OpenText improves citizen engagement and trust while boosting employee productivity with streamlined access to the information they need across devices and departments.
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OpenText helps agencies make information AI-ready by digitizing records, governing unstructured content, and improving data interoperability—ensuring analytics and AI initiatives are built on trusted, compliant information.
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By digitizing paper records, retiring legacy systems, and automating manual processes, OpenText helps agencies lower storage, administrative, and IT costs while improving efficiency and service delivery.
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OpenText enables secure information exchange and integration across agencies through centralized content management and business network capabilities, improving collaboration while maintaining governance and security controls.
Building smarter governments in 2026
Discover how you can redefine the relationship between government and citizens.
Read the blog
A day with OpenText™ Fax Private Cloud 25.4
Explore how new updates make faxing smarter, easier, and more reliable across industries.
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How government agencies build resilient supply chains
See how track and trace technology lets agencies gain real-time visibility and automate compliance.
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Reclaiming control: Why recent events demand cloud repatriation
A major event reveals why resilience, workload flexibility, and contingency planning are critical.
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How cities break down departmental barriers with connected IoT data
Discover how connected data doesn’t just streamline services—it can even prevent disaster.
Read the blog
From conversational intelligence to connected visibility—turning IoT data into action
Explore what’s new in OpenText™ Aviator™ IoT Cloud Edition CE 25.3 and CE 25.4.
Read the blog
Fax isn’t dead—it’s delivering more value than ever
Introducing OpenText™ Fax Aviator™: AI-enabled digital fax.
Read the blog
How AI in government is doomed to fail without a data management strategy
Learn how AI promises to revolutionize public sector service.
Read the blog
EDI vs. API: Why both still matter in a modern supply chain
See why businesses are under growing pressure to modernize the way they connect.
Read the blog
AI-first government productivity and efficiency
Accelerate an AI strategy for high-impact government use cases with a content-focused approach.
Read the blog
