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Cloud fax solutions

Streamline secure data handling with cloud fax and AI automation

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Choose a future-proof cloud fax solution

See how OpenText cloud fax solutions supercharge fax capabilities

Fax modernization helps organizations move beyond legacy infrastructure and improve document workflows.

Our cloud fax solutions OpenText™ Fax and OpenText™ Core Fax provide simple, cost-effective, tailored, and secure cloud-based alternatives to traditional fax machines and servers. Automated faxing ensures documents are routed, processed, and acted on more efficiently, helping teams move critical information through workflows faster.

Key benefits of cloud-based digital fax solutions

Power modern business with a secure, cloud fax solution that integrates seamlessly into existing workflows and processes.

  • Move fax workflows faster with AI

    Summarize documents, surface key information, and route faxes more efficiently to help teams act faster.

    Explore Fax Aviator
  • Access crucial information

    Gain access to business-critical information and deliver it in a structured format to and from any location.

  • Increase security and compliance

    Leverage cloud or hybrid IT environments for secure, auditable information exchange and compliance with HIPAA and PCI DSS configurations.

  • Improve satisfaction and experience

    Create custom, cloud-enabled workflows to increase transaction speed with consistent, reliable and secure digital fax communications.

  • Unlock analytics and insights

    View historical fax data, including volumes, deliveries, and exceptions, to gain full visibility and discover actionable insights.

  • Unify fax data and information

    Automatically extract text and metadata from fax-delivered documents to support organization-wide information capture and intelligent document processing.

Get your custom fax report
Modernize fax your way

Looking to create a modern digital fax experience that best fits your business and its needs? OpenText can help! Take a moment to complete this survey to receive a customized report on the best way to move to a modern digital fax solution.

  • Evaluate your cloud fax options.
  • Modernize with scalable fax solutions.
  • Solve your information exchange challenges, quickly.
  • Enhance the security of your document delivery.
  • Improve your IT resource issues.

* Does your company (or your customers, partners, users) utilize fax?

* How important is fax to your business process 1-10 (10 being highest)?

* Our Fax Volumes have -

* Looking at your current fax process (ie number of steps to send a fax), how many steps do you, your customers / partners / users have to take in order to send a fax (think about things like walking up to fax machine (or MFP), logging in, finding the right name in an address book, making sure the fax was sent, receiving confirmation, ETC)?

* Do you have an existing digital fax vendor?

* If yes, who is your current vendor?

What do you like or dislike about them? (optional)

If you rely on ON-Prem digital fax software and your current vendor is retiring their On-prem fax solution and forcing you to move to cloud, are you interested in learning more about OpenText on-prem solutions? (optional)

* Do you or your customers, partners, users rely on copper phone lines (POTS lines) and fax machines / Multi-Function Printers (MFP’s) with analog fax kits?

* How many phone lines?

0 200

* How many fax machines?

0 200

* How many MFP with fax kits?

0 200

* Do you know the total approximate inbound fax volume (including customers, partners, users) per month?

* Do you know the total approximate outbound fax volume (including customers, partners, users) per month?

* Have you considered moving to a pure cloud fax solution that requires no internal IT hardware / no telephony backbone and no fax machines?

* If yes, would you like more information about OpenText Cloud fax solutions?

* How do you extract data from fax?

* If Ad Hoc or Automated, who do you use?

* Are there downstream processes / workflows that rely on the data contained in fax?

Do you have any issue with these processes (for instance, are they error prone, slow, causes delays or bottlenecks in processing information)? (optional)

Anything else you would like to share with us? (optional)

A graphical representation indicating a state of minimal concern.
Minimal Concern

Based on the information you provided, we have determined that your fax environment is in good shape. However, we know there are always areas for improvement! Hear from the University of Kansas Health System on their journey to optimization.

Our experts can help you create a plan for your business designed to maximize your team's productivity and improve your business process. We will contact you shortly with a custom roadmap designed specifically for your organization.

A graphical representation indicating a state of advisory concern.
Advisory Concern

Based on the information you provided, we have determined that your fax environment may need attention. This could be due to inefficient infrastructure, challenges with repetitive steps to send a fax, increasing volumes, or several other factors.

We’ve helped many organizations in similar situations modernize their fax and improve their business. Hear from the University of Kansas Health System on their journey to modernization.

Our experts can help you create a plan for your business at your pace with your needs in mind. We will contact you shortly with a custom roadmap designed specifically for your organization.

A graphical representation indicating a state of advisory alert.
Advisory Alert

Based on the information you provided, we have determined that your fax environment needs immediate attention. This could be due to the use of POTS Lines, older or retiring on-prem infrastructure, or a few other factors.

We’ve helped many organizations in similar situations modernize their fax and improve their business. Hear from the University of Kansas Health System on their journey.

Our experts can help you create a plan for your business at your pace with your needs in mind. We will contact you shortly with a custom roadmap designed specifically for your organization.



Business impacts of cloud fax

  • Compliance and security

    Compliance mandates require sensitive data to be securely shared. Manual data capture and routing puts data at risk. Securely capture, extract and route key data with a PCI DSS and HIPAA-compliant fax solution.

  • Document routing

    Faxes need to get to the right people in a timely manner. Legacy systems do not always allow the needed tagging and metadata, slowing delivery and creating bottlenecks. Leverage cloud fax to intelligently route documents.

  • Data preservation

    Organizations use fax to securely send and receive important data and information. Lost or misplaced documents can cause delays and negatively impact employee and customer experiences. Modernize secure digital fax to support business continuity.

  • Automated workflows

    Employees rely on faxed information to do their jobs. Manual data entry and repetitive tasks reduce productivity and create delays. Integrate cloud or hybrid fax with workflows and AI to streamline processing and speed action.

What’s your OpenText Fax IQ?

Explore the components of the solution

Products

OpenText offers a variety of cloud-based options that enhance fax services.

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.

Cloud fax resources

Sharp Community Medical Group logo

Sharp Community Medical Group improves information exchange with hybrid faxing

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The University of Kansas Health System logo

Complex care provider boosts fax transmission success rate to almost 100%

Learn more
Sutter Health logo

Healthcare network implements reliable document exchange to improve patient care

Learn more
OCHIN logo

OCHIN optimizes patient information exchange with secure, integrated fax solution

Learn more
Premier Medical Group logo

Premier Medical Group enhances security and speed of health information exchange

Learn more
Baptist Hospitals of Southeast Texas review

Healthcare provider unlocks $200,000 cost-savings and 20% efficiency boost

Learn more

Choosing a fax solution deployment model

Read the white paper

Building secure communications resilience across the entire organization

Read the ebook

OpenText Fax Aviator

Read the product overview

OpenText Core Fax

Read the product overview

Choosing a fax solution deployment model

Read the white paper

Building secure communications resilience across the entire organization

Read the ebook

OpenText Fax Aviator

Read the product overview

OpenText Core Fax

Read the product overview
Play video

OpenText Fax Intelligent Workflows

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Hybrid faxing with OpenText Fax Cloud Connect

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ZOLL Medical realizes scalability, security, and savings with OpenText RightFax

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  • Enterprise cloud fax solutions deliver fax capabilities through a secure, cloud-based environment instead of on-premises servers. They help organizations scale fax operations, reduce infrastructure complexity, and integrate fax with enterprise applications.

  • Cloud fax enables fax modernization by centralizing communications and creating a scalable, integrated environment. This allows organizations to apply AI consistently across high-volume workflows. AI can then help classify documents, extract key information, summarize content, and route faxes into downstream systems—turning fax into an entry point for automated workflows.

  • Cloud fax helps support HIPAA compliance by centralizing communications and applying consistent security controls such as encryption, access management, and audit trails. This reduces risk while improving how sensitive healthcare documents are handled and processed.

    Explore HIPAA compliant fax

  • Modern fax solutions support phased migration approaches, including hybrid models. This allows organizations to move to cloud fax gradually while maintaining existing workflows and minimizing disruption.

  • Cloud fax solutions can integrate with enterprise applications such as EHR, ERP, and CRM systems. This helps ensure fax documents flow directly into business processes rather than remaining isolated.

  • Automated faxing reduces manual handling by routing and processing documents more efficiently. This helps organizations move information through workflows faster and with fewer errors to improve operational outcomes and business results.

  • Organizations are typically ready when they face challenges such as fragmented systems, limited visibility, manual processing, or difficulty integrating fax with other business applications.

    If these challenges sound familiar, explore the modern digital fax buyer’s guide to evaluate your current environment and identify the right approach to modernization.

    January 21, 2026

    Cloud fax, AI, and the end of interface dependency in healthcare

    AI-powered cloud fax reduces HL7/FHIR interface dependency for document workflows.

    Read the blog
    January 15, 2026

    AI as a driver of cloud fax innovation and system interoperability

    AI-driven cloud fax makes inbound healthcare documents actionable on arrival.

    Read the blog
    November 4, 2025

    A day with OpenText Fax Private Cloud 25.4

    New updates make faxing smarter, easier, and more reliable across industries.

    Read the blog
    October 10, 2025

    Fax isn’t dead—it’s delivering more value than ever

    Introducing OpenText Fax Aviator – AI-enabled digital fax.

    Read the blog
    January 24, 2025

    OpenText named a Leader in three IDC MarketScape reports

    Turn complexity into competitive advantage.

    Read the blog